Organize World prides ourselves in our overall customer service. We want our customers to enjoy their entire shopping experience -- this includes Returns and Refunds.

A. Canceling Orders

We use an automated system to process orders, which once an order is marked as shipped it is unable to be cancelled. If your order is still marked as processing or pending, please contact us at info@organizeworld.com or call 1-888-627-7778 and we will be able to cancel your order immediately.

B. Refused Orders

Refused shipments will be credited less a 20% restocking fee plus freight and handling charges for delivery attempt and return delivery.

Orders that are shipped with a signature requirement will be returned to us if the delivery company is not able to attain a signature for the shipment after several delivery attempts. Orders returned to us for this reason will be considered "Refused Orders" and will be subject to the policy stated above.

C. Invalid or Incorrect Shipping Addresses

Please review your shipping address before placing your order to ensure that it does not contain any mistakes. We are only able to modify the shipping address during the same window opportunity that we're able to cancel it.
1. If your order ships and it is returned to us because of an invalid address, the order will be handled as a "Refused Order" as outlined above.
2. If you ship your order to an address that you no longer reside in or have access to, we are not able to change the shipping address on the package and are not responsible or liable. It is your responsibility to return the package to us and you will not be eligible for any refund without returning it.

D. Returns

Items may be returned to us within 30 days of date delivered. If you need to return an item, a Return Merchandise Authorization Number (RMA#) must be obtained from the Customer Support department at OrganizeWorld.com. Please submit an email to returns@organizeworld.com with your name, order number, and number of items to be returned. You will then receive an email within 48 hours supplying you with an RMA# and instructions on how and where to return your item(s). All orders must have attached RMA#, orders returned without an RMA# WILL BE REFUSED.

1. Important Notes for all Returns:

• Please note that shipping charges are not refundable or reimbursable under any circumstance.
• PLEASE Use the Shipping Address provided with your RMA#. Not all shipments are returned to our warehouse. Returns sent to this location may not be accepted. If delivered, the shipping cost back to the correct location will be deducted from the order refund amount.
• Freight on merchandise returned to OrganizeWorld.com must be prepaid and is the responsibility of the buyer regardless of the reason for the return.
• Items must be in new condition. Items without original packaging or that arrives with damage will be subject to a 30% restocking fee.
• No returns/credit requests are accepted after 30 days of date delivered.